Customer Service Micro Learning 1: Understanding and Prioritising Customer Needs

Are you ready to deliver truly exceptional customer service? In this fast-paced business world, knowing how to clarify and prioritise customer needs can set you apart and lead to more positive customer experiences. This course will equip you with practical techniques to identify what matters most to your customers, communicate effectively, and know when to escalate issues for the best possible outcome. Gain the confidence to handle customer interactions with clarity and professionalism, making every conversation count.
Format

Online
Course

Starting date

Sep
24

Author

John
Davis

Video

16 hours
32 minutes

Duration

4 weeks
120 Hours

Price

$
399

About the course

Learn to use all the related tools, walk into a job and be a rockstar from day one. The skill you need to become a real professional. Learn the tools used by the world's top professionals. Boost your confidence, master the field.

Practical approach

Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.

Globally oriented

Strategies shared and knowledge earned allows our students to immediately set up their business and start offering their services around the globe.

For your career

Whether you want to boost your career within the company you are working or grow at your own business by applying the latest strategies we teach, this is the way.

Course Lessons

John Davis

John Davis has more than 10 years experience working within organizations, mainly in HR functions. He has worked with startups, small and medium-sized businesses, and large corporations, including in recruitment, performance appraisal, training and coaching. He has coached leaders and teams to unlock their potential, to innovate, adapt, and grow. His coaching is based on a deep understanding of their strengths, their needs, how they connect with others, and how they learn. 
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