Customer Service Micro Learning 5:Monitoring and Enhancing Customer Service Quality

What separates good customer service from truly exceptional experiences? In this single lesson course, you'll discover practical strategies for gathering and evaluating customer feedback, responding effectively, and recommending improvements. Designed for frontline employees eager to make a real impact, this course empowers you to elevate service quality, address process gaps, and ensure every customer interaction leads to better outcomes. Take the next step toward delivering exceptional service—one improvement at a time.
Format

Online
Course

Starting date

Sep
24

Author

John
Davis

Video

16 hours
32 minutes

Duration

4 weeks
120 Hours

Price

$
399

About the course

Learn to use all the related tools, walk into a job and be a rockstar from day one. The skill you need to become a real professional. Learn the tools used by the world's top professionals. Boost your confidence, master the field.

Practical approach

Our training is designed to provide the skills in a practical approach. Our students' success is our best asset in showing the quality of our training.

Globally oriented

Strategies shared and knowledge earned allows our students to immediately set up their business and start offering their services around the globe.

For your career

Whether you want to boost your career within the company you are working or grow at your own business by applying the latest strategies we teach, this is the way.

Course Lessons

John Davis

John Davis has more than 10 years experience working within organizations, mainly in HR functions. He has worked with startups, small and medium-sized businesses, and large corporations, including in recruitment, performance appraisal, training and coaching. He has coached leaders and teams to unlock their potential, to innovate, adapt, and grow. His coaching is based on a deep understanding of their strengths, their needs, how they connect with others, and how they learn. 
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